Privacy- en Cookiebeleid

Effective Date: May 25, 2018

Who are we?

Holiday park guide is responsible within the meaning of the Personal Data Protection Act (Wbp). Holiday park guide, located at Rondweg 168, 8262 GT Kampen, trading under the name ("", "we" or "we"), respects the privacy of visitors and users of its website www. ("Website"), as well as the privacy of its customers placing an order through these channels. This policy sets out what information we collect in the context of using our Website and from you as a customer, and how we further use and protect this information.


This privacy statement is regularly updated to clarify our practices and reflect new or different privacy practices, such as when we add new services, functionality or features to the site. If we make significant changes, we will notify you either by email (sent to the email address provided in your account), by posting a notice on the site or using other methods. You can determine when this version of the privacy statement has been adopted by referring to the "Effective Date" above.

You understand that your continued use of the site after we have sent notice of our changes to the privacy statement means that the collection, monitoring, processing and use of your personal information is subject to the updated privacy statement. If you object to certain changes, you can change your account settings or close your account as described below.

1. Applicability

This Privacy and Cookie Policy applies to every Website visit, transaction and agreement concluded through a Website. Any information, including your personal data, that we collect about you during your visit and/or use of our Website will be treated in accordance with this Policy and the purposes described herein. This Privacy and Cookie Policy does not apply to websites of other companies that link to our Website or whose link is on our Website.

2. Information we collect

Allows you to search and book accommodations online. In the context of our services, we can collect your data in two ways:

Information provided by you

Holiday park guide collects data provided by you such as your email address and password when you register as a new customer and create an account. We also collect your order details such as your name, (delivery and billing) address, telephone number and payment details when you place an order with us (and, if the order is sent to someone else, the name and address details of the recipient for whom the order is sent. order is intended). Your e-mail address is used to send the confirmation of your order. We may also collect your contact details when you participate in our contests or when you give us your opinion, for example by means of a review about a product. In addition to creating an account, we may also collect your e-mail address separately when you subscribe to our newsletter via the Website.

We collect the following personal information when you use the site:

  • Verification and identification data (e.g. your name, email address, password). This information is necessary to set up your account and log in to your account. If you do not provide this, we may not be able to provide our services to you;
  • Basic personal data (e.g. your first name, last name and salutation);
  • Contact information (e.g. your postal address, telephone number and email address). We need some of this information, such as your mailing address, to deliver products to you and we will not be able to perform these services if you do not provide this information;
  • Information about your contacts with Holiday park guide (e.g. email and chat messages on our site and user-generated content).

Information we collect automatically

Holiday park guide also collects data that we receive based on your use of our services, your visit to our Website and any other websites that are accessible from our Website. For example, we collect your IP address and the type of browser you use, but also the pages you visit, the date and time of your visit or use and how you use our Website.

This personal data includes the following::

  • Analytical data (e.g. web page history information), including data collected from cookies and other device identification means;
  • Profile information (e.g. display of pages and deals on the site, click data, and information about the website from which you clicked to our site). This may contain information about your location. For geolocation data collected from your mobile device, we will only collect it with your consent;
  • Device data (e.g. Mac address, IP address and advertising identifiers).

We collect the personal data described above at different stages of your relationship with us when you:

  • register, subscribe to the newsletter, or create an account with us;
  • open or reply to emails or messages from us;
  • visit an online page that displays our ads or content;
  • purchase products or services on or through the site;
  • connect to, log in to, or link to the site using social networking tools;
  • comment on the online communities section of the site, or by posting a review

We also create profiles about you based on the personal information you provide to us or collected from you, as described above. We do this to provide you with offers that we think you may be interested in purchasing. The content of the profile includes:

  • Information about marketing segments. For example, if you book holidays in the Netherlands, we can infer that you are interested in these types of related products;
  • Audience data. We create audiences based on parameters such as gender, age and location (e.g. men aged 25-35 in your city), and if your personal data matches those audiences, you will be assigned to them. This is to ensure that you can receive relevant offers;
  • Activity data. Based on your interactions with our communications, we generate personal information about how much communications you would like to receive so that we don't send you more than is useful to you.

3. How do we further use your data?

Your data can be used for the following purposes:

Managing your account

You can create your own account on our Website. In this account we store, among other things, your name, (delivery and invoice) address, telephone number and your e-mail address. We also store information about your previous bookings that you have made, so that you can find and view your bookings faster.

Direct marketing, co-branded offers and sending newsletters

We may use your information for direct marketing purposes in order to send you commercial information or an offer about our products and services via email, direct mail, telephone (including SMS and push notifications) or other media. This information or offers may also be placed on a ´co-branded´ prepared in collaboration with a partner or an affiliate of us and will then contain products or services of that third party. You can sign up for our newsletter which is sent by email or direct mail. This way you stay informed about special offers and our new or additional products and services. If you no longer appreciate receiving our commercial information such as our newsletter, you can always let us know by contacting our Customer Service. If this concerns our commercial e-mails, please click on the unsubscribe link at the bottom of the e-mail.

Reviews and comments

We would like to hear about your experiences with our Website and of course our products. If you give us a review, for example via Social Media or to our Customer Service, we can use such a review (or part thereof) for any purpose, on the understanding that we will not use your review in combination with your name or other personal data. . Only with your prior and explicit permission will we continue to use your review (or part of it) together with your name (or other personal data) that you have given us.

Promotional actions and contests

If you participate in a promotion or contest, we will ask you for your name, address, telephone number or email address and you may share other material such as your photos. With this information we can carry out the promotion or competition, let the prize winner(s) know that they have won and, after obtaining permission to do so, announce the names of the prize winner(s) via our Website, newsletter and/or Social Media. .

Maintenance, statistical analysis and improvement of our services

We continuously strive to improve our services. We use analytical software from third parties, namely Google Analytics. With this analytical software we place cookies to keep track of general visitor data and we receive reports on how our services are used. In this context, we register data via the Website and the Editor(s), such as the IP address of your computer, the date and time of your visit or use, your browser, which products are viewed and designed by you and which functionalities are used. the Editor you used for this. In addition, we can use your data to ask you if you want to participate in a non-binding customer or market survey. Sometimes other companies carry out this research on our behalf. We will then give such companies your e-mail address or telephone number, who must of course also adhere to this Privacy and Cookie Policy!

Improving our Customer Service

In order to be able to help you quickly with questions, our Customer Service uses your data such as your name and your order number. Our Customer Service may take notes during the conversation with you to record why you contacted us and what solution we provided you. Such data relating to our Customer Service is also held by us. This is useful if you contact us at another time. If you contact our Customer Service by phone, email or live chat, we may record and store the conversation for quality monitoring and training purposes. In this way you help us analyze and improve our Customer Service.

4. Transfer to third parties

We only make your data available to third parties as set out above. This is done only for purposes as described or compatible with this Policy. Our employees and third parties engaged by us are obliged to observe the confidentiality of your data and the content of this Policy. In addition, we will only provide your personal data to third parties if we have obtained your prior consent, are legally obliged to do so or in the event of a merger, takeover, reorganization or similar event.

For example, we use a third party for:

  • Taking care of the internet environment of Holiday park guide;
  • Taking care of newsletters and invitations.

5. Security of your data

Holiday park guide handles your data with the utmost care, which may include personal data. We have taken various technical and organizational measures to protect your personal data against loss or unlawful use. Therefore, we recommend that you choose your password with care and do not share it with others! We have taken the following measures, among others:

  • All persons who can take cognizance of your data on behalf of Holiday park guide are bound by confidentiality.
  • We have a username and password policy on all our systems;
  • We pseudonymise and ensure the encryption of personal data if there is reason to do so;
  • We make backups of the personal data in order to be able to restore it in the event of physical or technical incidents;
  • We regularly test and evaluate our measures;
  • Our employees are informed about the importance of the protection of personal data.

6. Cookies

Cookies are small files that are sent online with the pages of our Website via your browser and are stored on your computer, tablet, telephone or other device. We use cookies to optimize your user experience when visiting or using our services via the Website. The cookies ensure that our Website recognizes your browser, preferences and history on your next visit. In addition, we may use cookies to show you relevant information, to receive reports on how visitors or users use our services via the Website and to enable integration with Social Media networks.

Holiday park guide uses the following types of cookies:

Functional cookies: these cookies are necessary to visit our Websites and use our services. These cookies are intended to facilitate the use of our Website and therefore store your personal settings, which items have been added to your shopping cart and whether a certain message has already been shown to you in order to prevent you from seeing it again..

Analytical cookies: these cookies keep track of the use of our Website via Google Analytics. These statistics give us insight into, among other things, how often our Website is visited, which parts of our Websites visitors find most interesting, which products are viewed by you and which functionalities you have applied. This data is used for statistical analyzes of visit, use and click behaviour. We do this to continuously improve our Website and make it as user-friendly as possible.

Tracking cookies: these cookies are used to keep track of which websites and pages you visit in addition to our Website in order to collect data about your browsing history. This data allows us to show you advertisements that are more relevant to you and more closely related to your interests. For example, they are used to limit the number of times you see an advertisement and to measure the effectiveness of our digital advertising campaigns. They are placed by third party ad networks on behalf of and with permission.

Social Media and other third party cookies: when you visit our Website, content may also be offered by companies other than . These companies may also place cookies on your computer. If you share certain content via social media networks such as Facebook or Twitter, these third parties may also place cookies on your computer. It is important to note that we do not have access to or control over cookies chosen by third parties. We recommend that you check the websites of these third parties for more information about their cookies and how to manage them.

The cookies mentioned above are only used by us and the data collected with them is not shared with third parties, unless this is necessary for a purpose as set out above and in accordance with this Privacy and Cookie Policy. The cookies placed on your computer via your browser can be removed if you wish. Most browsers automatically accept cookies, but you can adjust your browser settings if you no longer want to allow this. More information can be found under "Help" in your browser. If you do not accept the cookies, you can still visit our Website, but certain services and parts of the site may not function optimally.

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses cookies that enable an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually sent to a Google server in the USA and stored there. If IP anonymization is activated on this website, your IP address will be forwarded by Google within member states of the European Union or in other member states of the European Economic Area. Mandatory address to a Google server in the USA and there shortened. On behalf of the website owner, Google will process this information to keep track of how you use the website, to compile reports on website activities for website owners and to provide other services related to website and internet use. The IP address sent by your browser as part of Google Analytics is not linked to other data from Google. You can prevent cookies from being stored by selecting the appropriate setting on your browser. We point out that in this case you may not be able to use all functions of this website to the fullest. In addition, you can prevent the data collected by the cookie and related to your use of the website (including your IP address) from being sent to, stored and processed by Google by downloading the browser plugin available under the following link and install:

7. Your rights (inspection, correction and opposition)

Pursuant to the Personal Data Protection Act, you can request us to inspect your personal data. In addition to inspection, you may also request us to correct or supplement your data if you have noticed errors or if you would like this for another reason. The same applies to a request to delete or block your personal data if it is incorrect, incomplete or irrelevant, or if it is otherwise processed in violation of a statutory regulation. If you want to view the personal data that Holiday park guide has recorded about you or if you want to change data because it is incorrect or incomplete, or if you want to have it removed or protected, you can contact Holiday park guide by e-mail, Holiday park guide will inform you within four weeks which personal data it processes about you and whether it will or can comply with any request for removal, blocking or improvement.

8. Applicable law and disputes

This Privacy and Cookie Policy and your use of our Website is governed and interpreted in accordance with Dutch law. Any dispute that may arise with regard to this Privacy and Cookie Policy and our services will only be submitted to the competent court of the Amsterdam District Court.

9. Changes and questions

Our Privacy and Cookie Policy may be changed from time to time. We will post any updated version on this page so that you are always aware of the information we collect, how this information is used and protected by us, and the circumstances under which we provide and/or disclose your information to third parties. . If you have any questions about your data, our Privacy and Cookie Policy or its applicability, you can always contact our Customer Service. This can be done by e-mail, telephone or letter.